Job Description

This is a remote position.

Job Description: Virtual Email and Chat Support Advisor

Location: United States (Remote)

Compensation: $28 - $35 per hour

Reporting Structure: Reports to Customer Support Manager

Summary:

We are seeking a Virtual Email and Chat Support Advisor to join our team at FXBC Mid North Coast. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through email and chat channels. If you have excellent communication skills, a passion for customer service, and the ability to work effectively in a virtual environment, we want to hear from you!

Responsibilities:

• Respond to customer inquiries and issues via email and chat in a timely and professional manner
  
• Provide accurate information and solutions to customers to ensure a positive experience
  
• Escalate complex issues to the appropriate team members for resolution
  
• Maintain detailed records of customer interactions and transactions
  
• Identify and report trends in customer inquiries to improve overall customer satisfaction
  

Requirements

• Excellent written and verbal communication skills
  
• Strong problem-solving abilities
  
• Ability to work independently and manage time effectively in a virtual environment
  
• Previous experience in customer service or support role preferred
  
• Proficiency in Microsoft Office and CRM software
  

Skills:

• Customer-focused mindset
  
• Attention to detail
  
• Ability to multitask and prioritize tasks
  
• Adaptability and flexibility
  

Experience:

• 1+ years of experience in customer service or support role
  
• Experience working in a virtual environment preferred
  

Benefits

Our employees enjoy a complete benefits package, including the following:

• Medical, Dental and Vision Coverage  
  
• 401(k) Retirement Plan
  
• Employee Assistance Program
  
• Military Leave Policy – for Active and Reserve Duty
  
• Life Insurance and AD&D Coverage
  
• Short and Long Term Disability Coverage
  
• Flexible Spending Accounts (Medical, Dependent Care)
  
• Tuition Reimbursement for Undergraduate and Graduate Programs
  
• Comprehensive Training Programs
  

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