Job Description

Job Description

Job Description

Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.
• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
• EyeMed Vision Insurance
• 403(B) Retirement Plan with a company match on day one.
• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Travel to multiple WIC sites
• Answer and direct phone calls
• Screen applicant inquiries for eligibility
• Manage appointment scheduling/rescheduling including reminder phone calls
• Greet and triage participants to appropriate staff
• Oversee flow of applicants/participants in waiting area
• Clerical duties as assigned/required
• Verification of identity, income, residency, participant category and data entry
• Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors
• Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs
• Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits
• Issuing and re-issuing food/formula prescriptions/benefits
• Security of WIC e-cards
• Receive training and attend appropriate in-services to attain competency and earn CEUs
• Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education
• Participate in quality assurance activities
• Assist in the planning and development of education materials and group nutrition education activities
• Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
• Other duties as assigned

Knowledge and Skill Requirements:

• Fluency in English, Spanish AND Portuguese
• High School Diploma or GED
• Valid Driver’s License
• Reliable, daily means of transportation to/from/between multiple WIC sites
• Availability to work during morning, afternoon, evening and Saturday hours
• One year office experience with good computer skills
• One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide
• Excellent communication, interpersonal and customer service skills
• Well-organized, systematic, team-work approach to work
• Interest in nutrition or health care
• Sensitivity to the needs of participant population

Organizational Relationship: Directly reports to Program Director. Indirectly reports to Senior Nutritionist. Direct reports of this position are N/A. Indirect reports of this position are N/A.

Physical Requirements: Ability to drive. Ability to see and read a computer screen and paper documents. Sitting for sustained periods of time

Working Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

8:30am - 4:30pm ; Monday, Wednesday, Thursday Friday
11:30am - 7:00pm ; Tuesday
8:30am - 4:30pm ; Saturday (approximately 3 days per year)
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Job Tags

Holiday work, Full time, Temporary work, Flexible hours, Day shift, Saturday, Afternoon shift, Monday to Friday,

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