Job Description
Job Details
Description JOB SUMMARY The Animal Control Officer (ACO) maintains public safety by enforcing animal licensing laws and humane care regulations while on patrol. Responsible for capturing and impounding dangerous or stray animals, investigating cases of animal cruelty, enforcing licensing laws, providing expert testimony in court cases, rescuing trapped animals, preparing incident reports, and providing humane care to animals under their supervision. Must be able to deal with the public in a professional and diplomatic manner, often under stressful conditions.
This position works under limited supervision from the Enforcement Supervisor, and responds to requests for animal control service in accordance with Anchorage Municipal Code Title 17.
Required Qualifications - High school diploma or equivalent.
- Three (3) months of experience in code, law enforcement or security to include carrying out law(s) through investigations, interviewing witnesses, collecting evidence, writing citations and reports OR
- One year (full time employed) in a dispatch job in a public safety field, customer service representative, or animal handling in an animal related field (such as veterinary). For the purposes of meeting the minimum qualifications in this section, one year of formal education in a related field may be substituted for up to three (3) months’ experience.
- Experience (or desire to learn) in handling and care of animals.
- Current Alaska driver’s license with clean driving record.
- Excellent verbal and written communication skills.
- Must have strong interpersonal skills using tact, patience and courtesy.
- Must be able to pass the company’s pre-employment screens including a criminal background check, drug test, and post-offer physical/fitness for duty evaluation.
- Must have a valid Driver’s License and clean driving record.
- Note: A resume and cover letter must be attached to complete your online application
Essential Functions - Investigate cases of animal cruelty and complaints on violations of Anchorage Municipal Code Title 17.
- Apprehend and impound dangerous or stray animals while using required personal protective equipment (PPE), animal control devices/equipment, and techniques.
- Enforce licensing laws and other state/city laws and regulations that are applicable to the animal control program.
- Issue citations and warnings in accordance with Municipal Code Title 17
- Prepare cases for administrative hearings and provide expert testimony in court cases as needed.
- Rescue trapped animals.
- Remove dead, injured or dangerous animals from streets and residential premises.
- Maintain record of daily activity and prepare incident reports.
- Complete all job required paperwork and documentation accurately and timely.
- Educate the public on animal control ordinances including licensing and rabies requirements, adoption procedures and animal welfare. Promote good animal care and responsible pet ownership.
- Ensure cleanliness, maintenance, and safe operations of animal control vehicles.
- Maintain work related devices/equipment in compliance with industry standards.
- Respond to request for assistance from other agencies in accordance with established service priorities.
- Provide relief for radio dispatching.
- Handle all animals humanely, properly, and with compassion at all times, including those that may be sick, injured, or feral, regardless of situation or circumstance.
- Maintain healthy, safe, sanitary, pleasant and clean facilities for all animals housed at AACC using cleaners and disinfectants with chemical agents per MSDS guidelines.
- Follow established safety and operational procedures.
- Complete company/job required training. Must be able to acquire and maintain required ACO certification.
- Always treat animals and people with respect; contribute to effective teamwork; work cooperatively with and assist other staff and volunteers; and advance public relations beneficial to the Anchorage Animal Control Center (AACC).
- Perform other duties as required.
JOB SPECIFIC COMPETENCIES - Adaptability: Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks
- Analytical Skills: Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information
- Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
- Conflict Resolution: Prevents, manages, and/or resolves conflict
- Independence: Works with little or no supervision
- Problem Solving: Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.
CORE COMPETENCIES - Safety and Security: Promotes a safe work environment for co-workers and customers
- Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
- Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities
- Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
- Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization
Benefits Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short term disability insurance. Full-time regular employees are provided access to our employee assistance program.
WORKING ENVIRONMENT The employee will be required to work in a variety of environments including, but not limited to:
- Indoor/office: customer service and kennel area (noisy, odorous environment)
- Outdoor: subject to adverse weather conditions (heat, cold, icy roads, etc.)
PHYSICAL DEMANDS Animal control officers work on their feet for long periods of time. Physical effort may include frequent walking, standing, climbing, bending, stooping, kneeling, lifting, pushing/pulling, squatting, twisting, reaching, stretching, and repetitive motions. Talking, hearing, vision, depth perception, and hand-to-eye coordination are also required. Strength, dexterity, and coordination sufficient to perform job duties. Must be able to frequently lift up to 50 pounds.
EQUAL OPPORTUNITY EMPLOYER Denali Universal Services is an Equal Opportunity Employer
Job Tags
Full time, Temporary work, Relief, Outdoor,