Job Description
📍 Location: Dallas, TX
💼 Full-time | In-Office/Remote Position
Join Our Team at Zoom Drain Dallas!
Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team!
As a Customer Service Representative (CSR) / Dispatcher , you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.
Why Join Zoom Drain?🔹 Competitive Pay + Bonus Opportunities (for booked appointments & sales)
🔹 Career Growth & Advancement (we promote from within!)
🔹 Team-Oriented Culture (supportive, positive, and rewarding)
🔹 Company Gatherings & Recognition Programs (we celebrate wins!)
✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.
✔ Customer-First Mindset – You love helping people and solving problems.
✔ Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
✔ Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
✔ Organizational Skills – You can juggle multiple tasks without missing a beat.
✔ Tech-Savviness – Experience with CRM systems ( like ServiceTitan ) and social media marketing is a plus!
✔ Industry Experience – Prior experience in home services ( plumbing, HVAC, electrical, etc. ) is preferred.
📌 High school diploma or equivalent
📌 1-2 years of experience in customer service, dispatching, or client support
📌 Ability to handle customer concerns with professionalism and positivity
At Zoom Drain Dallas , we don’t just hire employees—we invest in careers. If you’re ready to grow with a company that values your skills and dedication, apply today!
Powered by JazzHR
gxLKk2wYmF
...Directed by Director of Pharmacy, Manager of Pharmacy, Senior pharmacists. Is expected to perform duties in alignment with the mission and... ...than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible...
...06/02/2025~ Duration: 12 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Travel **Auto Offer Position**... ...Unit Ratios: 1:5-6 COVID vaccination required (SB) Weekend REQ: 2 shifts every other weekend. For day shift it is every...
...The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative...
...wage-and-hour class action litigation, seeks a highly qualified Recruiter to join its expanding team. The firm has a robust caseload, in... ...Team. The ideal candidate will have a strong understanding of the legal industry and proven ability to identify, attract and place top...
...Verification, Layering Simplification & PLM Integration Project Overview This 12-month internship offers an exciting hands-on opportunity for a motivated Industrial or Mechanical Engineering student to lead a project that enhances the accuracy and usability of facilities...