Company:
REMA FOODS, INC. has been a leader in importing quality foods since 1964. We source everyday and specialty products—like tuna, olives, oils, and mushrooms—from over 50 countries. Our clients, including Fortune 500 companies, rely on us for sourcing, quality control, logistics, and more. Find out more here:
Role:
The Retail Customer Service Supervisor oversees the daily operations of the retail customer service team, ensuring exceptional service delivery, productivity, and efficiency. This role focuses on leadership, process optimization, and performance-driven outcomes while proactively addressing challenges, implementing solutions. and driving performance metrics.
Responsibilities:
Requirements:
Experience:
Technical Skills :
Industry Knowledge :
Leadership & Communication :
Organization & Multitasking :
Specifications (Minimum requirements):
High School Diploma/GED
5–10 years of experience in retail customer service roles within the food industry
3–5 years of supervisory experience in customer service
Experience in Microsoft Dynamics BC a plus
Demands/Physical Requirements:
Must be able to sit and work from a computer in a remote setting for an extended period.
Ability to work in an office environment.
Ability to work under pressure and meet tight deadlines.
On-Site Work: Must be able to commute and work on-site a minimum of one day per week.
Please note: This role is eligible for a hybrid work arrangement (4 days home/1 day in the office). Currently, employees are required to work in the office on Wednesdays. Moving forward, a time may come when employees will be asked to work from the office more, but a hybrid office/remote work schedule is expected to remain.
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