Director of Customer Success Job at Clarra, Santa Clara, CA

S0F0WUdkdXlzRjJJQTBJZ3luZjJrZ2xISmc9PQ==
  • Clarra
  • Santa Clara, CA

Job Description

Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.

We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.

Responsibilities:

  • Develop an overall support strategy to meet the needs of customer support journey
  • Work directly with paralegals, operations directors, and attorneys to understand their requirements
  • Work with our law firm clients on education, onboarding, requirements gathering, project management, data migration, and training
  • Manage and respond to trouble tickets submitted to our trouble ticketing system
  • Develop customer success metrics and measure our results
  • Provide Clarra product demonstrations for prospects and clients
  • Hire and manage a team of Customer Success Managers working remotely who are obsessed with keeping our clients happy
  • Work closely with the Director of Marketing, VP of Sales, and Head of Product Management to manage and curate the customer journey to provide a seamless experience of customer acquisition and retention

Skills:

The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.

Job Tags

Remote job,

Similar Jobs

JINYA RAMEN BAR

Server JINYA Ramen Bar South Park Job at JINYA RAMEN BAR

Benefits:Flexible scheduleOpportunity for advancementTraining & development401(k)Duties: Busing, cleaning, and resetting tablesPrep or side workAssisting kitchen, with soup proceduresCleaning duties such as stocking, sanitizing, sweeping floors, washing dishes... 

Molly Maid

Limpieza de Casas/House Cleaner Job at Molly Maid

Te gustara una nueva carrera donde recibas entrenamiento, y tengas la oportunidad de progresar? Quieres dejar de trabajar horas complicadas y tener cierta flexibilidad en tu horario? Te gustara controlar cunto dinero te pagan cada semana? Nuest Cleaner, Hotel, iOS Molly...

Cross Country Nurses

Travel Nurse RN - Manager, Psychiatric - $2,830 per week Job at Cross Country Nurses

 ...Cross Country Nurses is seeking a travel nurse RN Manager, Psychiatric for a travel nursing job in Lebanon, New Hampshire. & Requirements ~ Specialty: Psychiatric ~ Discipline: RN ~ Start Date: 05/26/2025~ Duration: 13 weeks ~40 hours per week ~ Shift:... 

EM Search Consulting, LLC.

SEO Content Writer Job at EM Search Consulting, LLC.

 ...occasionally clients to understand each clients business goals, brand voice, and customer base. Provide feedback/suggestions...  ...plus Experience with WordPress Experience with various social media platforms, including Google Business Profile and/or Apple Business... 

City of Tampa Florida

Professional Plans Reviewer Job at City of Tampa Florida

 ...includes a range of classifications including Professional Plans Reviewer I, Professional Plans Reviewer II, Professional Plans Reviewer...  .... Resumes and copies of certifications or other required documents may be attached to your online application. City of Tampa Florida