Job Description

The Concierge at New Albany Country Club will be responsible for providing exceptional customer service to members and guests.

Responsibilities:

• Greet and assist members and guests upon arrival
• Answer incoming calls and address inquiries
• Coordinate transportation services for members
• Coordinate our private dining room rentals for meetings and meals
• Provide information about club services, amenities, and events
• Organize and complete daily reports
• Coordinate dining reservations and manage online registration for member events
• Coordinate and bill on-site member services as well as those provided by preferred vendors
• Track inventory of print marketing materials and create information packets
• Review and edit marketing materials for print and digital use
• Courteous initiation and direction of all inbound calls
• Other duties as assigned

Requirements:

• Previous hospitality customer service experience
• Previous office administration experience
• Excellent interpersonal, verbal, and written communication skills
• Detail-oriented
• Ability to work in Microsoft Excel, Outlook, Word
• Ability to multi-task in a fast-paced environment and remain calm under pressure
• Must be able to work some evenings, weekends, and holidays

Benefits:

• Competitive hourly compensation of $18.00 - $20.00 paid bi-weekly
• Health, Dental, and Vision are available upon the first day of employment
• 401k plan with company match
• Free employee meals and parking
• Employee longevity program
• Vacation, sick, and personal days

About the Company:

New Albany Country Club is a prestigious establishment located in New Albany, OH. We pride ourselves on delivering a high-quality experience to our members and guests.

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