Provide the primary level of guest assistance throughout the venue. Required to have a thorough knowledge of building policies and procedures and event requirements. Distribute venue information and updates. Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats. Be available to listen to guests' compliments and complaints. Provide ADA services and information to guests with disabilities and the elderly. Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups. Make people feel special. Keep floors and aisles clear of obstructions. Reports any suspicious activity to your supervisor. Reports to Events Coordinator in appropriate uniform, for assigned location. Initiate eye contact with guests within 10 feet, smile, and stand straight and tall. Avoid negative body language and show that you are confident and capable. Performs other related duties as assigned that are specific to the position and by Coordinator/ Manager. Qualifications include High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience. Skills required include working independently, exercising judgment and initiative, remaining flexible and adjusting to situations as they occur, demonstrating exceptional skills in customer relations, communications and problem solving, maintaining effective working relationships, and following oral and written instructions. Other requirements: must be at least 18 years old and able to pass background and reference checks. Physical demands include standing for extended periods of time. ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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