IT Service Desk Technician Job at PruittHealth, Norcross, GA

SXcxZEVkdTR0bDJQQjBJcnczejJrQWhDSmc9PQ==
  • PruittHealth
  • Norcross, GA

Job Description

JOB PURPOSE:

The IT Service Desk Technicians role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by PruittHealth partners PCs, laptops, and mobile phones by identifying issues, documenting and analyzing them.

The IT Service Desk Technicians receive trouble tickets (Incidents or Service Requests) raised by PruittHealth partners through our Service Desk Portal, telephones or in-person, as they are the single point-of-contact for all PruittHealth Partners to report IT Related issues.

KNOWLEDGE, SKILLS, & ABILITIES:

1. Manage Service Desk tickets in a timely manner

2. Respond to customer issues via phone, service portal and walk in request

3. Provide excellent IT Customer Support Service

4. Document all partners IT issues and interaction

5. Troubleshoot to resolve all partners reported issues or service request

6. Escalate issues to the next Tier with next level of difficulty

7. Install, make changes and repair computer hardware and software

8. Follow-up with customers to ensure issues are resolved

9. Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director

10.Proficient utilizing Active Directory, Exchange and troubleshooting of Network Printer

11.Knowledge, understanding and troubleshooting of CITRIX, Thin Clients and Windows Embedded Client

12.Knowledge, understanding and troubleshooting of, Laptops, iPhones and iPad

13.Strong Service Desk Best Practices, working on a fast pace technical support call center environment.

Qualifications:

EXPERIENCE and QUALIFCATIONS REQUIREMENTS:

•Bachelors Degree Required

•A+ Certification, MCDST

•Two to Five years of experience supporting end user devices PCs, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.

•Excellent verbal and written communication skill

•Proficiency with Microsoft Office 365

•Windows Operating System and Internet Application

•MCP/A+ Certification

•Customer Service Experience

•Citrix

•Thin Client Device

•Working technical knowledge of current thin client technologies and standards.

•Excellent hardware troubleshooting experience.

•Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device system

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you! Apply Now to get started at PruittHealth!

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. PruittHealth

Job Tags

For contractors,

Similar Jobs

Jewish Family & Children’s Service, Greater Boston

Low-Income Aging Care Manager Job at Jewish Family & Children’s Service, Greater Boston

 ...Low-Income Aging Care Manager Are you experienced in providing case management support to older adults? Do you want to join an organization...  ...around difficult issues, and coordinating medical services, home care, and community supports. We also accompany our clients to... 

Bonaventure Senior Living

Receptionist - Bonaventure of Vancouver Job at Bonaventure Senior Living

 ...Bonaventure of Vancouver has an exciting job opening for a Receptionist! From $17.00 to $18.00 Paid Training, no experience necessary for the Receptionist position. Call (***) ***-**** for more information. We are looking for a Receptionist with excell Receptionist, Administrative... 

Landis Architects | Builders

Marketing Intern Job at Landis Architects | Builders

 ...MARKETING INTERN About Us Landis Architects | Builder is one of Washington, DCs top renovation firms with over 34 years of architectural and construction experience helping clients create their dream home. We are seeking a talented and enthusiastic Marketing Intern... 

JPMorgan Chase & Co.

Investment Banker - Pharma/BioTech - Vice President Job at JPMorgan Chase & Co.

 ...Job Description We are seeking a seasoned Vice President to join our industry-leading team. As a Vice President in Investment Banking, you will demonstrate good business acumen and proven track record in developing clients and marketing total business solutions.... 

Nielsen Fleet

Accounting Clerk Job at Nielsen Fleet

 ...Job Description Job Description Nielsen Fleet is looking for an Accounting Clerk to join our team! WE OFFER: ~ FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University ~ Excellent work environment ~ Employee discount plans on purchases and services...