Job Description

Radiopharmacy Service Support Engineer

GE HealthCare is looking for a new Radiopharmacy Service Support Engineer to be a part of our central service support team, focused on providing remote and on-site support to our customers worldwide. The Radio Pharmacy Service Support Engineer is part of GEHC International Service Headquarters and reports to the International RP Modality Service Manager (RP: Radio Pharmacy). GE Healthcare Cyclotrons & TRACERcenter develop, produce and services particle accelerators for medical use that produces radionuclides, used in Positron Emission Tomography (PET) medical imaging. GE Healthcare Cyclotrons & TRACERcenter is market leading thru 500 installations around the world. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Mission of the L3 International Radiopharmacy Service Support Engineer is

• Provide high level technical support to International service zones teams, including liaising with Engineering teams to manage technical escalations.

• Drive continual improvement in service productivity.

• Provide Technical Training to Field Service teams and Customers

• Provide Applications Training to Customers in zones.

The L3 Service Support Engineer Duties Includes (But Are Not Limited To)

• Technical support of our L1 Field Service Engineers, L2 Support Engineers and Customers on RP products, supporting escalations resolution throughout the International region where needed.

• Complete installations of synthesis modules and cyclotrons all across International sub-Zones

• Provide User applications training and support all across International sub-Zones

• Participate to NPIs (New Product Introduction), influence Engineering Teams on "designing for service".

• Technical support for first in country NPI installations.

• Define, and deploy action plans to improve quality, reliability, and customer satisfaction for our RP products.

• Drive service productivity, and service labor cost reduction by identifying opportunities to increase Field expertise, and improve productivity of service in zones.

• Provide Technical training online and in-person to our Field population and Customers.

• Foster a community of L2 Technical Experts across the International Region by providing timely technical information and supporting continuous learning

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any quality or compliance concerns and take immediate corrective action as required

Qualifications

• Radio Chemistry background and work experiences

• Degree in Engineering, chemistry Engineering or similar

• At least 8 years' experience in RP products servicing (synthesis modules, cyclotrons, hot lab equipment's), with advanced knowledge on remote support.

• Proven leadership skills (experience successfully managing projects/issues)

• Fluent English Language (spoken & written).

• Willingness to travel to deliver on site service support, service and Users application training

Desired Characteristics:

• Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others

• Demonstrated capability of leading / coaching teams of technical experts.

• Be customer focused.

• Be open for challenges and for coaching.

• Understanding of the service activities in the Medical business & be knowledgeable of service tools.

• Change agent with energy, passion & enthusiasm to drive change

• Demonstrated effective interpersonal, teamwork & networking skills

• External Focus: Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry/function & considering the external impact of service business activities & decisions on the external environment

• Demonstrated ability to work within a cross functional, multi-cultural, global organization

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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