Job Description

Job Description

Job Description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more

About the Position

Glatfelter Insurance Group (GIG) is seeking an Operations Administrative Specialist to join our Client Service Operations team. This position actively collaborates and provides cross-functional administrative support to the various departments and programs within GIG.

Please note this is an entry level, hourly position. The schedule will be required to be in the office 5 days a week, it is not a hybrid position.

Our new team member will be responsible for:

• Receive, sort, date and deliver/distribute incoming mail and packages.
• Scans physical mail for retention in GIG business systems.
• Operate mail machines, postage meter, photocopy machine, mail folding and inserting machine and scanner.
• Retrieve and prepare internal mail and packages, check for errors and prepare for mailing or internal distribution.
• Sort and prepare packages for shipment using specialized and automated shipping systems.
• Prepare and process items from GIG business units for mailing or internal distribution. May include photocopying, collating and binding.
• Maintain record of receipts, mailing dates and other required information.
• Promptly receives and correctly directs incoming calls.
• Contributes to the team effort by performing other assigned duties as needed.

What We’re Looking For

• High School diploma or equivalent required.
• Minimum one (1) year experience working in an office environment.
• Working knowledge of related software systems and basic computer technologies.
• Working knowledge of mailing, package handling and shipping requirements.
• Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines.
• Must be flexible and adaptable to changing priorities and directions.
• Ability to communicate clearly with clients in person and over the telephone.
• Valid driver’s license required.
• Must be able to lift, push, pull, carry and move items weighing up to 40 pounds.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

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