The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures .
Responsibilities:PacSun Fit
Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
Inspires and motivates others by consistently exhibiting core value behaviors
Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
Customer Experience
Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
Shares feedback from customers with the leadership team to improve the overall customer experience
Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
Priority Setting I Decision Making
Prioritizes and delegates tasks to meet all operational needs
Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
Supports and executes visual directives and maintains visual standards set by the company
Drives efficiency in all operational store processes
Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience
Ensures all store associates follow all policies, procedures and all Safety Program practices
Results Driven
Holds self and others responsible for the accomplishment of all operational tasks
Coaches and provides feedback on Sales Associate's performance
Supports associate engagement by recognizing and rewarding outstanding performance
Provides direction to associates to ensure understanding of company directives and standards
Operational Responsibilities
LOP: Leads floor for management team to cover breaks during non-peak periods
Supervisory level register access
Opening / Closing Shift: May be required to open or close store during specific periods based on business needs
Additional Responsibilities
Ability and willingness to take on additional tasks
Adheres to Federal, state and local labor laws
Secures and maintains assigned company property
Ability to safely lift up to 50 pounds
Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)
Ability to utilize power tools and navigate a ladder as needed
Qualifications:Education/Skills/Experience
Passion for product, brands, Fashion and trends
High school diploma or equivalent required
Effective written, verbal and presentation skills
Strong communication and time management skills
Basic math and computer proficiency
Previous retail or stock experience required
Experience supervising teams preferred
Must be 18 years of age
Physical Demands
Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
Ability to operate a cash register and fold and display merchandise
Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions
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