Job Description

ABOUT THE NATIONAL HOCKEY LEAGUE Founded in 1917, the National Hockey League (NHL) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada. With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands. WHAT WE EXPECT OF YOU SUMMARY We are seeking an experienced and highly skilled ServiceNow Platform Developer with a strong background in platform administration and analytics to join our growing IT team. This role will be instrumental in driving innovation, optimizing performance, and enhancing business outcomes through the effective use of the ServiceNow platform. The ideal candidate has hands-on expertise in designing and managing scalable solutions, automating workflows, and unlocking actionable insights through advanced reporting and analytics. ESSENTIAL DUTIES AND RESPONSIBILITIES * Develop and maintain ServiceNow applications and modules, including custom workflows, scripts, and integrations Administer and support the overall health of the ServiceNow platform, including upgrades, patches, performance monitoring, and security compliance Design, build, and manage dashboards and reports to support operational and executive-level insights Collaborate with business units to translate requirements into ServiceNow solutions that improve efficiency and user experience Ensure platform best practices, data governance, and standardization are followed across teams Integrate ServiceNow with other enterprise systems using web services, REST/SOAP APIs, and MID servers Support ServiceNow platform roadmap planning, aligning platform capabilities with business needs Troubleshoot and resolve platform and application issues as they arise Create and maintain technical documentation, including design specifications, configuration details, and testing procedures QUALIFICATIONS Knowledge Areas/Experience*** Required 3+ years of hands-on ServiceNow development and administration experience Proficiency in scripting languages such as JavaScript and familiarity with Glide API Experience with ServiceNow modules such as ITSM, CMDB, Reporting, and Performance Analytics Strong understanding of ServiceNow platform architecture and best practices Experience with creating and managing dashboards, reports, KPIs, and Performance Analytics widgets Proven experience with platform maintenance activities, including instance cloning, patching, and upgrade planning Ability to work collaboratively in a cross-functional team environment ServiceNow Certified System Administrator (CSA) Preferred * ServiceNow Certified Application Developer (CAD) Experience with Flow Designer, IntegrationHub, and custom API integrations Familiarity with Agile or ITIL methodologies Strong communication skills with the ability to translate technical requirements to non-technical stakeholders Education/Certifications * Bachelor’s degree from 4-year university or equivalent experience Required Skills * Excellent verbal and written communication skills, with the ability to communicate with all levels of stakeholders across the organization and across technical and non-technical disciplines Ability to bridge technical and non-technical stakeholders Leads without being asked and collaborates across functions to move initiatives forward Ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective Understanding of the importance of strategic thinking beyond a specific project Strong leadership skills with ability to manage and influence people who are not direct reports CORE COMPETENCIES These core competencies reflect the underlying values that are necessary to represent the National Hockey League:* Accountability Adaptability Communication Critical Thinking Inclusion Professionalism Teamwork & Collaboration **The NHL offers U.S. regular, full-time employees:** Time to Recharge : Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday. Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal. We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees. Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child. Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track. A Hybrid Work Schedule : The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles. Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork. A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office. NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store. Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture. SALARY RANGE: $140-160KActual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location. When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #J-18808-Ljbffr

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