Job Description

Job Description

Position Description:

Manages and optimizes the implementation, maintenance, and effectiveness of Asset Protection, Safety, and Fleet systems, within Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Involved in and oversees the design, installation, configurations, and monitoring of Asset Protection, Safety, and Fleet systems. Manages and collaborates with the internal team, external vendors, and stakeholders to ensure the seamless operation of these systems, provides a safe and secure environment for Team Members, customers, and organizational assets.

Essential Duties and Responsibilities:

• Develops and implements strategies to ensure efficient and effective operations with projects related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities.
• Oversees and works with Asset Protection leadership on the New Projects team, designs security and software systems, including video surveillance, access control, and alarm systems, identifies areas for improvements, upgrades or enhancements.
• Oversees the installation, configurations, and maintenance of security systems.
• Manages and monitors system repairs, meeting Company standards in a timely manner.
• Stays up-to-date with emerging trends and technologies, recommending upgrades and improvements as necessary.
• Ensures Asset Protection Operations Team Members’ performance meets expectations.
• Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet.
• Develops, implements, and reviews policies, procedures, and guidelines to mitigate risks, maintaining secure software and physical plants.
• Maintains support investigations and investigation processes for corporate departments.
• Conducts Asset Protection operations risk assessments, partners with others as needed to identify potential security/safety vulnerabilities, and develops plans to mitigate risks.
• Monitors security system alerts and responds to incidents as needed by coordinating with appropriate support and response teams.
• Collaborates with vendors and service providers to ensure the proper installation, integration, and maintenance of systems.
• Conducts vendor evaluations, and negotiates contracts in partnership with Asset Protection leadership.
• Manages vendor relationships to ensure quality service delivery and adherence to contracts.
• Develops and delivers training programs to educate Team Members on the proper use, maintenance, and reporting of security systems.
• Establishes and maintains incident response procedures for security systems and related software and events.
• Coordinates with internal and external stakeholders to investigate operational security incidents, identifies root causes, and implements corrective measures to prevent future occurrences.
• Documents and reports incidents, including recommending improvements or changes to systems and procedures to leadership.
• Collaborates with other departments to ensure that security and technology measures are integrated into the overall business strategy.
• Executes the business plan and associated programs that will deliver desired shrink, risk, and profit results with the highest service standards.
• Oversees and manages Team Members, providing leadership and training to ensure they perform their duties effectively.
• Must have a valid state-issued driver’s license. Ability to safely operate reliable personal vehicles, and Company vehicles, including the process of renting and operating rental vehicles. Travel by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travel to conferences and training locations are required.
• Reviews communications in a timely manner, checks for issues and addressing them appropriately.
• Develops and maintains relationships with IT and other departments that allow Asset Protection operations to impact investigations, reducing overall shrink.
• Fosters a culture of Asset Protection awareness supporting all areas of investigations.
• Maintains investigations skill set for theft and fraud to assist in maximizing technology integration and usage.
• Maintains all related investigations training and certifications for self and team.
• Conducts Asset Protection training to improve quality and performance.
• Attends all meetings as required to promote, and maintain systems and department services.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associate or Bachelor's Degree in a related field preferred.
• At least five years' experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss.
• Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Familiarity with regulatory requirements related to the position such as PCI-DCC and HIPPA.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Valid driver’s license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.
• Ability to speak and read English proficiently.

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