Job Description
About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
The Role
Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?
As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.
What You’ll Do
Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
Answer phone calls from current and potential students in the program.
Respond to email, SMS, and social media inquiries from potential students.
Create and update help documentation that supports our students navigate frequently asked questions
Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation
Qualifications
Two years of experience in career services or student coaching role (preferred)
Front, Freshdesk or Hubspot experience (preferred)
Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
Strong problem-solving skills to address issues and identify improvement opportunities.
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
...serve. With more than 120 employees providing civil engineering and land surveying services across the South-Central United States,... ...Oklahoma, Louisiana, Arkansas, or New Mexico as a Professional Land Surveyor (RPLS) or other adjoining States with the ability to obtain...
...Structural Heart. EMCO, EKOS, peripheral procedures Since these will fall within the holiday season, including the Holiday Expectations: MUST work 2 major Holidays of the 3: Thanksgiving Day Christmas Day New Year's Day AND 1 Minor Holiday: The Friday after Thanksgiving...
...Editorial Director of Market Insights Content (Temporary Role) Editorial Director of Market Insights Content (Temporary Role) Wealthfront is looking for an experienced financial writer and editor to launch and grow a new content vertical as part of the Consumer Communications...
...partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and... ...Pathology tests, and 404,139 combined inpatient & outpatient phlebotomy draws. The department consists of over 200 medical laboratory...
...Honest, with Heart.The OpportunityAre you a passionate user researcher who thrives on empathy and data-driven insights, with a knack for... ...reporting mechanisms, tracking progress over time.Mentor junior researchers and designers, promoting a culture of learning and...