Job Description
About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
The Role
Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?
As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.
What You’ll Do
Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
Answer phone calls from current and potential students in the program.
Respond to email, SMS, and social media inquiries from potential students.
Create and update help documentation that supports our students navigate frequently asked questions
Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation
Qualifications
Two years of experience in career services or student coaching role (preferred)
Front, Freshdesk or Hubspot experience (preferred)
Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
Strong problem-solving skills to address issues and identify improvement opportunities.
At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
...Ensure compliance with all Federal Aviation Regulations and Company approved manuals. Have a thorough knowledge of Air Traffic Control, Weather, NOTAMS, Flight planning. Have a thorough understanding of aircraft performance and direct operating costs. Have...
...effective performance of the department, help meet department and store goals, and support management in upgrading and improving... ...Working knowledge of Sage Accounting Software preferred ~ Solid Microsoft Excel and related Office applications skills ~ Applicants must...
...are ready to make a difference as part of the world's greatest sports team, apply to join our team today! OVERVIEW: The Print & Textile Designer is responsible for creating production ready print and pattern artwork that effectively represents our Vertical Brands...
Join to apply for the Localization Copy Editor role at Nexon AmericaJoin to apply for the Localization Copy Editor role at Nexon AmericaAbout NexonNexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds...
...actual pay will be based on your skills and experience talk with your recruiter to learn more... ...looking for two Technical Analysts to help support their internal employees. This... ...as provided by applicable law.Seniority level Entry levelEmployment type ContractJob...