Technical Support Analyst Job at Insight Global, Washington DC

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  • Insight Global
  • Washington DC

Job Description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $27.00/hr Our Non-profit client is looking for two Technical Analysts to help support their internal employees. This role will report to the System Admin Manager within the organization. Their day-to-day will involve mobile device and Mac support, documentation and ticketing with Jira, research for escalated issues, and collaboration with internal staff. The goal of this role is to ensure a smooth process for internal employees' device issues, specifically Apple products. They will use Jira for around 15-25 tickets a day as well as for documentation. Excellent communication skills are required, both in person and over the phone. They will be the top-tier support for employees in Santa Monica, CA and Washington, DC. Weekly 1:1's with their hiring manager and bi-weekly status update meetings will be conducted. Must Haves: 3-5 years of technical support experience working with iOS/OS AND Windows Products (i.e. desktop, iPad, laptop, iPhone, Phone) Experience managing about 15-20 tickets a day, utilizing Jira for documentation Professional experience troubleshooting passwords, configurations, etc. within an iOS/OS environment White glove service / customer service for internal employees, excellent customer service experience Plusses: Apple Store experience A+ certification, Security+, any technical certifications Compensation: $25-$27/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Seniority level Entry level Employment type Contract Job function Analyst Industries Government Administration #J-18808-Ljbffr Insight Global

Job Tags

Contract work,

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