Job Description

Job Description

Job Description

Primary Tasks

• Answer calls in a pleasant and professional manner.
• Accurately transcribe call information.
• Dispatch calls according to an account's written procedures.
• Follow up on all dispatched messages.
• Any additional duties as delegated by Management.

Skill Requirement

• Typing skills - 45 wpm.
• Excellent customer service skills and knowledge.
• Strong active listening.
• Problem-solving skills.
• Able to effectively multi-task.
• Attention to detail.
• Exceptional verbal and written communication skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Patience, tact, enthusiasm, and a positive attitude toward our customers, and the public.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Bilingual skills (especially Spanish) are very helpful, but not required.
• Other duties as needed.

Required Skills/Abilities:

• Physical Demands - Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to read and write English and ability to communicate with members, and personnel. Must have ability to evaluate and interpret information and make independent decisions. Requires ability to remain calm under stress.
• Work Conditions - Remote, with downtown Albuquerque office available for emergency situations at remote location.
• Job-Related Travel - None.

Education/Experience:

• Must be at least 18 years of age.
• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
• Must be able to speak, write, and understand English.
• Medical office experience is helpful, but not required.
• Call center experience helpful, but not required.
• Answering service, call center, or customer service experience may be required.

Benefits

• Health insurance (after 60 days probationary period).
• Dental Insurance (after 60 days probationary period).
• Vision Insurance (after 60 days probationary).
• AFLAC (after 60 days probationary).
• Paid time off.

As part of the hiring process, MACC conducts a comprehensive background check on all potential employees. This may include, but is not limited to, criminal history, employment verification, education verification, and reference checks. The information collected will be used solely for determining eligibility for employment and will remain confidential.

Notice of Drug Screening:
MACC is committed to maintaining a safe, productive, and drug-free workplace. All potential employees are subject to pre-employment drug screening. By submitting an application, you acknowledge and consent to this screening process.

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