US Virtual - Technical Support Advisor - Work from Home Job at VXI GLOBAL SOLUTIONS LLC, Utah County, UT

THc1VkdkTzV0VmVNQjBvbXozMy9td0pH
  • VXI GLOBAL SOLUTIONS LLC
  • Utah County, UT

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing:

Customer Service Excellence:

  • Handle customer inquiries via phone, delivering tailored solutions to technical issues.

  • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

  • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

  • Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

  • Connect with a diverse range of customers by adjusting your communication style to meet their needs.

  • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

  • Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For:

Customer Service Focus:

  • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

  • A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

  • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

  • Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

  • Proven experience in customer support or technical assistance , ideally in a call center setting.

  • Strong verbal and written communication skills.

  • Problem-solving abilities with a flexible, adaptable approach to challenges.

  • Confidence in navigating multiple software tools and systems to resolve issues.

  • A self-motivated attitude with effective time management skills.

What You'll Get:

Competitive Pay:

  • $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

  • Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

  • $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

  • Paid training to set you up for success.

  • Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

  • Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

  • Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

  • Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Why You'll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Tags

Hourly pay, Remote job, Flexible hours,

Similar Jobs

United Airlines, Inc.

Customer Service Representative - Japanese Interpreter Job at United Airlines, Inc.

 ...benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to Customer Service Representative, Customer Service, Interpreter, Japanese, Representative, Retail, Airline United Airlines, Inc.

Air National Guard Recruiting

Vehicle Mechanic Job at Air National Guard Recruiting

 ...remains in working order. From snow blowers and dump trucks to forklifts and cranes, these experts are trained to service every system...  ...maintenance and special inspections Determine the overall mechanical condition of vehicles and equipment Benefits Up to 30... 

Lifecycle Network

Accounting & Finance Intern Job at Lifecycle Network

Job DescriptionWe are currently looking for Accounting & Finance Interns to join our team! This position is a part-time, paid internship with numerous opportunities and room for advancement, as well as extensive hands-on experience.What You Will DoOur 12-week paid... 

CutiePaws LLC

Pet Sitter/Dog Walker - Brookhaven Job at CutiePaws LLC

 ...show you how!)&##128221; Send sweet updates and photos to pet parents &##128140; Were Looking For Someone Who Is: A true animal lover with hands-on experience Reliable, trustworthy, and background-check ready Age 25+ with dependable transportation &... 

Heritage Senior Living

RECEPTIONIST EVERY OTHER WEEKEND Job at Heritage Senior Living

 ...Percentage None Job Shift AM / 1st Job Category Admin - Clerical Description Concierge / Receptionist / Front Desk | Every Other Weekend Positions Heritage Lincoln Village | Port Washington, WI Heritage Senior Living is exceptional team-orientated...